JACQUES EXCLUSIVE CATERING
Customer Policies
What to Know Before You Book
We want your event to go smoothly from the first call to the last plate. Please review the policies below, and reach out anytime if you have questions.
Ordering & Scheduling
To help us prepare your order with care, advance notice is required for all catering orders. Most menus require at least three weeks' notice, though earlier ordering is encouraged.
Holiday, seasonal, and specialty menus may have their own order deadlines, pickup or delivery windows, and minimum order requirements.
Order changes must be made at least seven days before your pickup, delivery, or event date. Pickup and delivery times are confirmed after your order is placed and deposit is paid.
Deposits & Payments
For food catering orders placed 30 days or less before the pickup, delivery, or event date, a 50% deposit is required. For orders placed with more than 30 days' notice, a $300 deposit is required to reserve the date.
BBQ orders require a $600 deposit to reserve the date because they include staffing and limited event-day availability.
Your deposit is applied to the remaining balance and is non-refundable once paid.
Final payment is due in advance, typically two days before your delivery or event date. Personal checks are not accepted for final payment.
We accept Visa, MasterCard, Discover, and American Express. A 3% convenience fee applies to credit card transactions. Applicable sales tax is additional unless otherwise stated.
Delivery, Pick-Up & Set-Up
Pick-up is welcome for most catering orders.
Delivery is available for orders of $400 or more, based on schedule, location, and availability. Delivery charges apply.
Gratuity is not included.
Jacques Exclusive Catering is based in Hazlet, NJ and serves Monmouth County and surrounding areas, with select events throughout Central and North Jersey. Additional fees apply for extended service areas.
Cancellations & Postponements
We understand that plans can change. Cancellations made at least seven days before the scheduled pickup, delivery, or event date may be issued as Jacques Catering store credit. Cancellations are not refunded to the original payment method.
Cancellations made with fewer than seven days' notice may include charges for food, labor, preparation, and items already ordered or prepared for your event.
Weekend events postponed after Wednesday of that same week may include a postponement fee. New dates are based on Jacques' availability.
Heating Racks, Sternos & Food Safety
Heating racks and sternos must be used carefully and monitored during service. For safety, heating racks should be placed on aluminum foil, kept out of direct sunlight, and used only on protected, heat-safe surfaces.
Sternos should only be used with proper heating racks and should never be left unattended.
For drop-off and pick-up orders, the customer is responsible for monitoring sternos, maintaining safe serving conditions, and properly handling food after delivery or pickup.
Rack deposits are forfeited if racks are not returned within two weeks.
Jacques Catering is not responsible for damage caused by sternos, heating racks, hot pans, improper setup, or customer handling after delivery or pickup.
Staffing, Allergies & Dietary Requests
Delivery and set-up do not include on-site service staff unless specifically stated in your menu, proposal, or order confirmation. Chefs, attendants, servers, bartenders, and other event staff must be arranged in advance.
Please let us know about any allergies or dietary restrictions when placing your order. Our kitchen handles common allergens, including wheat, dairy, eggs, soy, tree nuts, peanuts, fish, shellfish, and other ingredients.
Dietary indicators are provided as planning guidance only. Because our kitchen handles many ingredients and common allergens, we cannot guarantee against cross-contact.
Helpful Ordering Notes
Some service items and accompaniments are included only when listed with your selected menu. Items below are not included unless specifically listed.
Tabletop & Linens: Tablecloths, cold cups, cake plates, or cake forks
Serving & Set-Up Items: Aluminum foil, coffee urns, or similar service items
Food Accompaniments: Grated cheese or butter
Pricing & Ownership
Prices are subject to change until your order is placed and deposit is paid. Menu pricing and availability may vary by season, demand, supplier cost, and market-sensitive items.
Jacques Exclusive Catering, Jacques Reception Center, and Exclusive Party Rentals are family-owned and operated by the Mamola Family.
Frequently Asked Questions
How much advance notice do I need to place a catering order?
Most menus require at least three weeks' notice, though earlier ordering is encouraged.
Is delivery available?
Delivery is available for orders of $400 or more, based on schedule, location, and availability. Delivery charges apply.
What is your deposit policy?
Orders placed 30 days or less before the pickup, delivery, or event date require a 50% deposit. Orders placed with more than 30 days' notice require a $300 deposit to reserve the date. BBQ orders require a $600 deposit due to staffing and limited event-day availability. Deposits are non-refundable once paid.
When is final payment due?
Final payment is typically due two days before the delivery or event date.
How close to my event can I make changes to my order?
Changes must be made at least seven days before the pickup, delivery, or event date.